Last updated: September 2026
My Home Safety Ltd (“My Home Safety”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
My Home Safety Ltd is a private limited company registered in England and Wales under company number 17475053. Our registered office is at 84a Queens Road, Buckhurst Hill, United Kingdom, IG9 5BS.
Information We Collect
We may collect and process the following types of information:
- Contact details, such as your name, email address, phone number and property address
- Property information relevant to the certificate, assessment or service you have requested
- Enquiry and communication records, including messages sent through our contact forms
- Technical information, such as your IP address, browser type and how you use our website, collected through cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide requested services, certificates or assessments
- Arrange surveys, inspections or appointments with qualified professionals
- Communicate with you about your service, including updates and reminders
- Improve our website, services and customer experience
- Comply with our legal and regulatory obligations
Legal Basis for Processing
We process your personal information on the basis of:
- Performance of a contract, where processing is necessary to provide the service you have requested
- Legitimate interests, such as improving our services and communicating with our customers
- Legal obligation, where we are required to retain certain records for compliance purposes
- Consent, where you have given us permission, such as for marketing communications
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Qualified professionals, assessors or installers required to deliver the service you have requested
- Third-party service providers who support our operations, such as IT and website hosting providers
- Regulatory or government bodies, where required by law or to verify eligibility for government-backed schemes
Any third party we work with is required to handle your information securely and in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting or reporting requirements.
Cookies
Our website may use cookies to improve your browsing experience, understand website usage and support essential website functionality. You can manage or disable cookies through your browser settings at any time.
Your Rights Under UK GDPR
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, where applicable
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration.
Third-Party Links
Our website may contain links to third-party websites, such as government scheme pages or accreditation bodies. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised “last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
My Home Safety Ltd
84a Queens Road, Buckhurst Hill, United Kingdom, IG9 5BS
Company Number: 17475053