Got Questions? We Have Answers.

Frequently Asked Questions

What services does My Home Safety provide?

We provide landlord safety certificates, energy efficiency upgrades, retrofit services and support with government-backed energy schemes across the UK.

Yes, landlords in England are legally required to have a valid Electrical Installation Condition Report (EICR) for their rental property, renewed every 5 years.

Landlords must have a valid Gas Safety Certificate (CP12) renewed every 12 months for any property with gas appliances.

An Energy Performance Certificate (EPC) shows how energy efficient your property is. It’s a legal requirement when renting or selling a property in the UK.

Timeframes vary by service, but we aim to arrange assessments and appointments as quickly as possible once we have your property details.

Eligibility depends on factors such as your property type, energy rating and personal circumstances. Contact us and we’ll help check which schemes you may qualify for.

We support landlords, homeowners and property professionals across the UK.

Retrofit coordination involves managing your property’s energy improvement project from assessment through to design and installation, in line with PAS 2035 standards.

Simply fill in our enquiry form or contact us directly, and our team will guide you through the next steps based on your needs.

Yes, we handle all personal information in accordance with UK GDPR. You can read more in our Privacy Policy.

Get In Touch

Have a question about a certificate, assessment or scheme? Our team is ready to help.

Direct Line

0333 090 9670

Landline

020 3488 9292

Registered Office

84a Queens Road, Buckhurst Hill, IG9 5BS

We usually respond to enquiries within 24 hours.

Contact Info.

Quick Links.

Popular Services.

Compliance & Legal.

© 2026 My Home Safety Ltd | Registered in England & Wales | Company Number: 17475053

Scroll to Top